- Should I get my bike tuned?
Most bikes don't require remap, reflash, or tuners like Power Commander, however, we do recommend it for some European bikes like 2019-on BMW S1000RR and Ducati V4. More details are available in the description of each model.
- How's the HP gain is measured?
We have our own dyno and we always use the same bike, settings, fuel and temperature conditions to provide reliable results. All number are achieved without tuning the ECU
- Will I get the same HP gains described?
Yes, youmay get better results and here's why. All tests are made in Brazil where the gasoline has 25-27% of ethanol. Ethanol have less power than gasoline. Energy content in ethanol is 33% lower than in gasoline. This means that the engine power will be lowered when the ethanol content goes up.
The engine backfire on deceleration is also caused by the too lean air/fuel ratio - A lot of people think that the backfire/popping in the exhaust is caused by too rich mixture, but it's actually the other way round. They're harmeless to the engine though.
- Why do I hear pops and bangs from the exhaust?
- I have a Servo Motor Error Light on. What should I do?
We send a block off plate for some of Suzuki models, however, some European bikes require a remap or a servo motor eliminator, also known as Servo Buddy or HealTech Exhaust Servo Motor ES Eliminator. Japanese bikes are not that picky about it.
- Is the dB Killer included?
Yes, for most models we included it for free, however, the dB killer is not compatible with a few models.
- Does the exhaust include the bung for the O2 sensor?
Yes, all exhausts come with the hole(s) to fit the stock O2 sensor(s) when needed. Some bikes in specific countries may not have the O2 sensor and the hole can be close with a simple oil pan plug found online or in Auto Parts Stores. The thread of the plugs may vary. Just ask us.
- Is it homologated or Euro 4/5... compliant?
Even though we ship to Europe every day, like most sport exhausts, ours are not homologated or certified for street use.
- Is there Military Discount?
We offer Military, First Responder, Government Employee, and Teacher discount, available at the checkout. You just need to insert the information requested. The system will validate your ID and provide a code for a discount. Valid only for U.S. professionals. More details: https://csracingusa.com/pages/govx-id-military-discount
I received and e-mail from DHL saying:
"Your order has a delivery exception" or "Your order has a delivery exception"
What does it mean?
It means that it's either been processed by customs to leave the country or waiting for the next available flight to the destination.
Don't worry, that's normal. DHL will contact you directly with the details if needed.
- How long does it take to deliver my order?
Due to high demand, our estimated time to produce most of the items take a few weeks, plus 5 to 10 days to deliver the parcel via DHL Expres, however this may change and we'll update both our page and the info in the order confirmation e-mail.
- When the tracking number will be available?
The tracking number will be available on your order and sent to your e-mail when the label is created. It doesn't necessarily mean that the package is ready to be shipped out. Sit and relax. The parcel will be trackable when it arrives at the DHL main hub, a few days after being shipped out and it will be delivered to your door really fast!
- Why the tracking number is not showing where my package is?
The parcel will be trackable when it arrives at the DHL main hub, a few days after being shipped out and it will be delivered to your door quickly! You can install the app SHOP, by Shopify, and get notifications for each update of the delivery, without the need for constant verification. DHL will also send notifications to your e-mail.
- What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. Please read all the information provided below. https://csracingusa.com/policies/refund-policy
Each country has its own regulations and duties/tax may be charged.
We're not responsible for it.